Privacy Policy

Guinot-Mary Cohr UK Limited Website Privacy Policy

Updated and effective as of 04.08.21

ABOUT US

At Guinot-Mary Cohr UK Limited (“Guinot”, “we” or “us”), we are committed to respecting your privacy. This Privacy Policy explains how we collect, use and disclose personal information that we receive when you visit and use this website (the “Site”), purchase from us, communicate with us or otherwise interact with us, whether online or offline.

It is important that you read this Privacy Policy so that you are fully aware of how and why we are using your data.

The Site is owned and operated by Guinot-Mary Cohr UK Limited, a company registered in England and Wales with company number 01074674 and having its registered office at The Clock House, High Street, Ascot, Berkshire, United Kingdom.

Guinot is registered as a data controller with the Information Commissioner’s Office under data protection registration number ZA161552.

CONTACTING US

If you have any questions about our Privacy Policy or your information, or wish to exercise any of your rights as described in this Privacy Policy or under data protection laws, you can contact us:

By post at: The Clock House, High Street, Ascot, Berkshire, United Kingdom

By email at: hello@guinot.co.uk

Alternatively, if you are in the European Economic Area (“EEA”), you can write to our EU representative as follows: FAO Legal, Guinot SAS, 120 Avenue Charles De Gaulle – 92200 Neuilly Sur Seine, France

PERSONAL INFORMATION WE COLLECT

Information you give us

You may provide us with personal information, including when you:

Purchase goods on the Site;
Request additional information about our goods or ask us to contact you; and
Communicate with us (whether through the Site, by email or phone).

The categories of personal information you may provide include:

Identification details, such as name;
Contact details, such as email address, phone number and delivery and billing address;
Payment details, such as debit or credit card details;
Account details, such as username and password;
Marketing data, such as your marketing preferences; and
Communications data, such as any personal information you provide in your correspondence or other communications with us, including any reviews you post on the Site.

We will indicate to you where the provision of certain personal information is required in order for us to provide you certain goods or services. If you choose not to provide such personal information, we may not be able to provide the goods or services you have requested.

Information we process automatically

We also collect, store and use information about your use of the Site, and about your computer, tablet, mobile or other device through which you access the Site. This includes the following information:

Technical Data: including the Internet protocol (IP) address, browser type, internet service provider, device identifier, your login information, time zone setting, browser plug-in types and versions, preferred language, activities, operating system and platform, and geographical location; and
Usage Data: including the full Uniform Resource Locators (URL), clickstream to, through and from the Site, pages you viewed and searched for, page response times, length of visits to certain pages, referral source/exit pages, page interaction information (such as scrolling, clicks and mouse-overs), date and time pages are accessed, website navigation and search terms used, and whether you have opened our marketing newsletters,

The categories of personal information you may provide include:

(referred to together in this Privacy Policy as “Technical and Usage Data”).

We also automatically record the purchases you have made on the Site (“Transaction Data”) for compliance purposes and to obtain an understanding of your preferences so that we can provide you with more tailored marketing where appropriate.

Information we collect from third parties

We may obtain personal information about you from the following third parties:

Social media networks, such as Facebook and Instagram;
Our third party marketing partners;

Aggregated Data

We may also collect, use and share “Aggregated Data” such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal information but is anonymised and is not considered personal information as it will not directly or indirectly reveal your identity.

Children

The Site is not intended for or directed at children under the age of [16] years and we do not knowingly collect information relating to children under this age.

WHAT WE DO WITH YOUR PERSONAL INFORMATION

As a data controller, we will only use your personal information if we have a legal basis for doing so. The purposes for which we use and process your information and the legal basis on which we carry out each type of processing are explained in the table below:

Types of data	Purposes for which we will process the information	Legal Basis for the processing
Identification details, contact details and account details	To allow you to create an account and for us to register you as a new customer.	Performance of a contract.
	To send you information regarding changes to our policies, other terms and other administrative information such as reminders, technical notices, updates and security alerts.	It is in our legitimate interests to ensure that any changes to our policies, terms and other such technical updates are communicated to you.
Identification details, contact details, account details and payment details	To process and deliver your orders.	Performance of a contract.
	To process your returns and any refunds owed to you.	Performance of a contract. Compliance with a legal obligation.
Identification details, contact details and communications data	To respond to complaints and provide you with information and materials that you request from us.	It is in our legitimate interests to respond to your queries and provide any information and materials requested in order to maintain good customer relations.
	To publish any reviews you post on the Site.	Consent
Identification details, contact details	To allow you to participate in any competitions or prize promotions we run.	Performance of a contract
Contact details, marketing data and Transaction Data	To send you promotional materials and other materials that may be of interest to you, and to monitor the effectiveness of our marketing.	Consent (if required under applicable law). Where consent is not required (including in certain circumstances where you are an existing customer), such processing is necessary in our legitimate interests to grow and develop our business.
Technical and Usage Data, marketing data	To deliver tailored advertisements based on your internet browsing and your interests and measure the effectiveness of such advertisements.	Consent
Transaction Data	To maintain accounts and records as required under applicable law.	Compliance with a legal obligation.
Technical and Usage Data, account details and contact details	To administer the Site, including resolving technical issues, troubleshooting, data analysis, testing, research, statistical and survey purposes.	It is in our legitimate interests to continually monitor and improve our Site services and to ensure network security.
Technical and Usage Data	To improve our website to ensure that content is presented in the most effective manner for you and your computer, mobile device or other item of hardware through which you access the website.	It is in our legitimate interests to improve our Site services. Consent.
Account details, payment details and Technical and Usage Data	To help create and maintain a trusted and safe environment on the Site by, among other things, detection and prevention of fraud and other harmful activity and verifying any identifications provided by you.	It is in our legitimate interests to carry out such checks to ensure prevention against fraud and other harmful activity and that the Site is safe and secure.

DISCLOSURE OF YOUR PERSONAL INFORMATION TO THIRD PARTIES

We may share your personal information with the following:

Service providers: we may share your personal information with third party service providers that perform services for us or on our behalf, which may include providing email, advertising, web hosting, logistics or analytics services.
Professional advisors: we may share your personal information with our professional advisors, including our lawyers, auditors and insurers in the normal course of our business.
Purchasers and third parties in connection with a business transaction: your personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business.
Law enforcement, regulators and other parties for legal reasons: we may share your personal information with third parties as required by law or if we reasonably believe that such action is necessary to (i) comply with the law and the reasonable requests of law enforcement; (ii) detect and investigate illegal activities and breaches of agreements; and/or (iii) exercise or protect the rights, property, or personal safety of Guinot, its users or others.
Other members of the Guinot group: we may share your personal information with our affiliates (for example, where they provide services on our behalf or where such sharing is otherwise necessary in accordance with the uses set out above).

We may also share your personal information with other third parties where we have obtained your consent to do so.

INTERNATIONAL TRANSFERS

As detailed above, we may share your personal information with our service providers and some of these may be based outside of the United Kingdom (“UK”) and EEA. This involves transferring your personal data internationally outside the UK and EEA.

Where personal information is transferred to and stored in a country not determined by the UK or EU Commission as providing adequate levels of protection for personal information, we take steps to provide appropriate safeguards to protect your personal information, including by entering into standard contractual clauses approved by the UK government or EU Commission, obliging recipients to protect your personal information.

If you would like further information on the specific mechanism used by us when transferring your personal information outside of the UK and EEA, please contact us using the details set out in the Contacting Us section above.

SECURITY OF YOUR PERSONAL INFORMATION

We use appropriate technical and organisational security measures (including encryption) to protect personal information both online and offline from unauthorised use, loss, alteration or destruction. Where data processing is carried out on our behalf by a third party, we take steps to ensure that appropriate security measures are in place to prevent unauthorised disclosure of personal information.

Despite these precautions, however, we cannot guarantee the security of information transmitted over the Internet or that unauthorised persons will not obtain access to personal information.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

YOUR RIGHTS

In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:

Right of access. You have the right to obtain access to your personal information.
Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.
Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.
Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
Right to object. You have a right to object to any processing based on our legitimate interests in certain circumstances. You can also object to our direct marketing activities for any reason by clicking the “unsubscribe” link set out in any marketing communication you receive, updating your marketing preferences or contacting us using the details set out above.
Right to withdraw consent. If you have provided consent to any processing of your personal information, you have a right to withdraw that consent but without affecting the lawfulness of processing based on consent before its withdrawal.

Please note that not all of the above rights are absolute and we may be entitled to refuse requests, wholly or partly, where exceptions under the applicable law apply.

EXERCISING YOUR RIGHTS

You can exercise any of your rights as described in this Privacy Policy and under data protection laws by contacting us as provided in theContacting Us section above.

Save as described in this Privacy Policy or provided under data protection laws, there is no charge for the exercise of your legal rights. However, if your requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either: (a) charge a reasonable fee taking into account the administrative costs of providing the information or taking the action requested; or (b) refuse to act on the request.

Where we have reasonable doubts concerning the identity of the person making the request, we may request additional information necessary to confirm your identity.

COOKIES AND OTHER TRACKING TECHNOLOGIES

We use cookies and similar technologies on the Site for various purposes, including improving your experience of the Site. For more information about cookies and why we use these, please refer to our Cookies Policy [insert link].

LINKS

The Site may, from time to time, contain links to and from the websites of our business partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

COMPLAINTS

If you have any questions or concerns regarding our Privacy Policy or practices, please contact us as provided in the Contacting Us section above.

You also have the right to complain to your local data protection supervisory authority. In the UK, this is the Information Commissioner’s Office (https://ico.org.uk/). If you are in the EEA, you can find details regarding your local data protection regulator here.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to change this Privacy Policy from time to time. Any changes will be posted on the Site with an updated revision date. If we make any material changes to this Privacy Policy, we may notify you by email or by means of a prominent notice on the Site prior to the change becoming effective.

Cookie Policy

Guinot-Mary Cohr UK LTD

This policy was last updated on: 04.08.21

WHAT ARE COOKIES?

Cookies and other similar tracking technologies are small text files or code placed on your device (e.g. computer, smartphone or other electronic device) when you use our website or app or view a message. Cookies allow a website or app to recognise a particular device.

OUR USE OF COOKIES

We use cookies and other similar tracking technologies such as web beacons and single-pixel gifs on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit our website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and our websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies and other similar tracking technologies, including a detailed list of your information which we and others may collect through cookies, please see below.

WHAT WE USE COOKIES FOR

We use cookies and other similar tracking technologies to:

recognise you whenever you visit our website (this speeds up your access to our website as you do not have to log in each time);
obtain information about your preferences and use of our website;
keep track of the items stored in your shopping basket and take you through the checkout process;
carry out research and statistical analysis to help improve our content and services and to help us better understand our users’ requirements;
target our marketing and advertising campaigns and those of our affiliates more effectively by providing interest-based advertisements that are personalised to your interests; and
make your online experience more efficient and enjoyable.

Types of Cookies

The cookies we place on your device fall into the following categories:

Session cookies—these allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards.
Persistent cookies—these are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered. These will remain on your device until they expire, or you delete them from your cache.
Strictly necessary cookies—these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the Site services you have asked for could not be provided.
Performance cookies—these cookies collect information about how you use our website, e.g. which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works.
Functionality cookies—these cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites.
Targeting cookies—also known as advertising cookies, these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our website and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

THE COOKIES WE USE

The table below provides more information about the cookies we use and why:

Cookie name

First or Third Party

Cookie Type and Purpose

Duration

[insert name of cookie]

First party

Strictly necessary cookie

Remembers products that are in your basket whilst you continue shopping.

[Session]

[e.g. _ga

Third party

Performance cookie

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

Read Google's overview of privacy and safeguarding data here.

1 year]

OTHER TECHNOLOGIES WE USE IN EMAIL MARKETING

We also use pixels or web beacons in direct marketing emails that we send to you. These pixels track whether our email was delivered and opened and whether links within the email were clicked. They also allow us to collect information such as your IP address, browser, email client type and other similar details. We use this information to measure the performance of our email campaigns, and for analytics.

You can always opt-out of our marketing communications by using the unsubscribe link located at the bottom of our email communications or you can email us at hello@guinot.co.uk.

CONSENT TO USE COOKIES

We will ask for your permission (consent) to place cookies or other similar tracking technologies on your device, except where these are essential for us to provide you with a service that you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).

There is a notice on our home page which describes how we use cookies and requests your consent before we place any non-essential cookies on your device.

HOW TO TURN OFF COOKIES

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

To find out more about cookies, including how to see which cookies have been set and how to manage and delete them, you can visit the third party website: www.allaboutcookies.org

UPDATES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons.

The date at the bottom of this Cookie Policy indicates when it was last updated.

CONTACT

If you have questions or concerns regarding our use of cookies or other similar tracking technologies you can contact us at hello@guinot.co.uk.

Privacy Policy & Cookies

Privacy Policy

Cookie Policy